First United’s legal advocates offer assistance in a variety of legal areas, including social assistance, old age benefits, tenancy and other matters. To meet with an advocate, visit, in person, during the intake hours listed below. We are unable to provide legal advocacy over the phone or email, and we cannot make house calls. The First United Legal Advocacy Program is located at 542 East Hastings Street in Vancouver.

Advocacy intake hours are:

Monday, Wednesday, Friday: 9:00-11:00 AM

Tuesday, Thursday: 12:30-2:30 PM

Capacity is limited, so please arrive at the start of the intake period. Please bring along any paperwork you have related to your issue.


First United processes tax returns for low-income people throughout the year. Because of the fluctuating demand for this program, please check the program calendar for current intake days. You must bring your tax slips (T4s, T5007s etc) with you in order to have your taxes completed. You must attend in person. We cannot accept drop-offs of tax information at any time. Intakes are completed by staff and volunteers and they cannot provide tax advice.

The program is only available for low-income people. The maximum annual income limits are:

Single person: total income up to $30,000

Couple: total income up to $40,000

One adult & one child : total income up to $35,000

For families, add $2,500 to the family income for every additional child.

We cannot prepare complex returns, and cannot complete returns for individuals who:

  • Have self-employment income;
  • Have business or rental income and expenses;
  • Have capital gains or losses;
  • Have employment expenses;
  • File for bankruptcy; or
  • Passed away in the tax year.

We are able to paper file returns for past tax years (up to ten years back) but please note that returns for the current year will be processed first by Canada Revenue Agency. If you are filing multiple years of taxes it will likely be several months before your returns are completed. We have no capacity to speed up the tax process for individuals.

New intake days and hours as of December 1, 2018 are Mondays and Wednesdays from 1-3 pm and are still first come, first served.

If you have any questions about the tax program, email


First United operates a 60 bed shelter, with separate areas for men (40 beds) and women (20 beds). There are no private or couples rooms and all beds are bunk beds. This is a low-barrier shelter and well-behaved pets are permitted.

To inquire about space in our shelter, please call our 24 Hour intake line at 604-839-6880.


First United Church Social Housing Society manages a total of 189 units of affordable housing in Vancouver.

To apply for housing, please download this form and either fax it to 604-252-2673 or drop it off in person at 320 East Hastings Street.